Terms of Service
TERMS OF SERVICE
Last updated: September 27, 2026
Welcome to Skin Expert Boutique.
These Terms of Service (“Terms”) govern your access to and use of the Skin Expert Boutique website, including purchases made through our online store.
Skin Expert Boutique is operated by:
START TO CART LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Number: 17481826 Start to Cart Ltd
Email: info@skinexpert.boutique
By using our website or placing an order, you agree to these Terms.
Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.
1. Online Store
Skin Expert Boutique operates an online retail store offering cosmetics, skincare, beauty and related products.
You must provide accurate, current and complete information when placing an order.
You may not use our website or products for any unlawful or fraudulent purpose.
We reserve the right to refuse or cancel transactions where reasonably necessary, including in cases of suspected fraud, payment problems, pricing or inventory errors, legal or regulatory restrictions, or inability to fulfil an order.
If we cancel an order after payment has been collected, we will refund the applicable amount in accordance with applicable law.
2. Products
We make reasonable efforts to display and describe our products accurately.
Product packaging, colour, appearance, ingredients, formulation or other details may occasionally differ from photographs or information displayed on the website, including where a manufacturer changes its packaging or formulation.
Please review the product packaging, ingredients and instructions supplied with the product before use.
If information on the physical product differs materially from information displayed on our website, please contact us before using the product.
Nothing in this section limits your rights where goods are faulty, unsafe, incorrectly supplied or not as described.
Under UK consumer law, goods supplied to consumers must, among other requirements, be as described, of satisfactory quality and fit for purpose. GOV.UK
3. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not reserve that product.
Occasionally, a product may become unavailable after an order has been submitted.
If we cannot fulfil all or part of your order, we will notify you and, where payment has already been collected for unavailable products, refund the applicable amount.
4. Prices
Prices are displayed in the currency shown on the website.
The total amount payable, including applicable shipping charges and other charges collected by us, will be displayed during checkout before you submit your order.
Taxes, duties or import charges will be handled as indicated at checkout or otherwise disclosed before purchase where required by applicable law.
For EU consumers, traders must provide clear pre-contract information concerning the product, total price, applicable additional charges, payment and delivery arrangements and the identity of the trader. European Union
5. Orders and Contract Formation
When you place an order, you are making an offer to purchase the products in your order.
You will normally receive an electronic acknowledgement after submitting your order. An acknowledgement that we have received your order does not necessarily mean that the order has been accepted.
A contract for the purchase of goods is formed when we confirm acceptance of your order or dispatch the goods, depending on the checkout and order-confirmation process used for the transaction.
We may decline an order for legitimate reasons, including:
- inability to authorize payment;
- suspected fraud or unauthorized activity;
- product unavailability;
- an obvious pricing or product-information error;
- delivery restrictions; or
- legal or regulatory requirements.
If we decline an order after collecting payment, we will refund the applicable amount.
6. Payment
You agree to provide valid and accurate billing and payment information.
Payments may be processed by third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment processor to charge the amount shown at checkout.
We do not necessarily receive or store your complete payment card information.
7. Shipping and Delivery
We deliver to destinations made available during checkout.
Available shipping methods, charges and estimated delivery information are displayed at checkout or otherwise communicated before the order is completed.
Delivery estimates are estimates unless expressly stated otherwise or applicable law provides otherwise.
International orders may be fulfilled through different warehouses, suppliers, fulfilment facilities or logistics partners.
You are responsible for providing a complete and accurate delivery address.
If delivery is delayed or cannot be completed, your rights will be determined in accordance with applicable consumer law.
For US customers, federal rules generally require online sellers to ship within the time they state or, if no time is stated, within 30 days, subject to the applicable rules concerning delays and customer consent. Consumer Advice
8. International Orders
Skin Expert Boutique sells products internationally.
Availability, delivery times, shipping methods and product availability may vary depending on the destination.
Where applicable, customs authorities may require information concerning the recipient or shipment.
Any customs duties, import taxes or other charges not collected by us at checkout will be handled as disclosed before purchase and in accordance with applicable law.
9. Returns and Refunds
Returns, cancellations and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Please contact:
before returning a product.
Do not send returns to our London registered office.
The registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ is not our general returns address.
We will provide the appropriate return instructions and designated return address for the applicable order.
Nothing in our Return & Refund Policy or these Terms limits mandatory rights relating to faulty, damaged, misdescribed or otherwise non-conforming products.
10. UK and EU Cancellation Rights
Consumers in the United Kingdom and European Union generally have statutory cancellation or withdrawal rights for eligible distance purchases, subject to applicable exceptions.
For qualifying online purchases, this generally includes a 14-day withdrawal/cancellation period.
Certain exceptions may apply, including to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed, where the applicable law permits that exception.
Please see our Return & Refund Policy for details.
EU rules require online consumers to receive information about the right of withdrawal before purchase. European Commission
11. Cosmetics and Personal-Care Products
Cosmetics and skincare products should be used in accordance with the manufacturer's instructions, warnings and product information.
You are responsible for reviewing ingredients before use where you have known allergies, sensitivities or other individual requirements.
Discontinue use and seek appropriate professional advice if you experience an unexpected or serious adverse reaction.
Information provided on our website about cosmetics, skincare, ingredients or beauty routines is provided for general product-information purposes and is not intended to replace professional medical advice, diagnosis or treatment.
Nothing in this section limits liability or consumer rights that cannot lawfully be excluded.
12. Authenticity and Product Sourcing
Products offered through Skin Expert Boutique are intended to be genuine products sourced through suppliers, distributors, wholesalers or other commercial supply channels.
Product packaging may vary by market, manufacturing batch or manufacturer update.
Where applicable, products may carry market-specific packaging, labels or inserts.
Nothing in this section changes your statutory rights regarding products that are not as described or otherwise fail to conform to the contract.
13. Promotions and Discount Codes
From time to time, we may offer discounts, promotional codes or special offers.
Unless otherwise stated, promotions:
- apply only during the stated promotional period;
- cannot be exchanged for cash;
- may be subject to product or geographic restrictions; and
- may not be combined with other promotions.
Any material restrictions applicable to a promotion will be disclosed with the relevant offer.
14. Intellectual Property
The website and its original content, including its design, text, graphics, branding, photographs and other materials owned by or licensed to us, are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, commercially exploit or systematically extract protected website content without authorization, except where permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
15. Reviews and User Content
If you submit a review, photograph, comment or other content to us, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display content you voluntarily submit to us in connection with operating and promoting our business, subject to applicable law.
We may remove content that is unlawful, fraudulent, abusive, misleading or infringes third-party rights.
16. Prohibited Uses
You must not use our website to:
- engage in fraudulent or unlawful activity;
- interfere with the operation or security of the website;
- introduce malicious code;
- attempt unauthorized access to systems or accounts;
- misuse another person's payment or personal information;
- infringe intellectual property or other legal rights; or
- use automated systems to access or extract website content in a manner prohibited by applicable law.
17. Third-Party Services
Our website may use or link to third-party services, including payment providers, shipping providers, social networks and other technology providers.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for independent third-party services except to the extent that responsibility cannot lawfully be excluded.
18. Privacy
Our collection and use of personal information is described in our Privacy Policy.
By using our services, you acknowledge that personal information will be processed as described in that policy and in accordance with applicable law.
19. Website Availability
We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free access at all times.
We may reasonably suspend or modify parts of the website for maintenance, security, technical or operational reasons.
This does not affect rights arising from orders or contracts already concluded with us.
20. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits statutory consumer rights concerning faulty, misdescribed or non-conforming goods or any other liability that cannot legally be excluded.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or that result from circumstances outside our reasonable control.
If you use products for commercial or business purposes, different legal rules may apply.
UK guidance specifically warns businesses that consumer terms cannot exclude responsibility for matters such as faulty goods or goods that are not as described. GOV.UK
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or applicable law.
The version applicable to an order is generally the version in effect when that order was placed, unless applicable law requires otherwise.
Changes to these Terms will not retrospectively remove mandatory consumer rights relating to an existing order.
22. Governing Law
These Terms and contracts between you and START TO CART LTD are governed by the laws of England and Wales, except that this choice of law does not deprive consumers of mandatory protections available under the laws that apply to them and cannot lawfully be excluded by contract.
Nothing in these Terms prevents a consumer from exercising rights concerning jurisdiction or dispute resolution that are available under applicable mandatory law.
Это важно для EU: я бы не писала «all disputes must be brought exclusively in the courts of England and Wales». Для европейского потребителя такое абсолютное ограничение может создать проблему — EU rules прямо рассматривают ограничения права потребителя обращаться в суд как потенциально unfair. European Union
23. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the extent permitted by law or will be treated as severed where appropriate.
The remaining provisions will continue to apply to the extent legally possible.
24. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies or information expressly incorporated into the purchase process, form the applicable terms governing use of our website and purchases from us.
Nothing in this section excludes representations, information or consumer rights that cannot legally be excluded.
25. Contact Information
Questions about these Terms or an order may be sent to:
Skin Expert Boutique
Operated by START TO CART LTD
Email: info@skinexpert.boutique
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Number: 17481826
Please note: the registered office above is not a returns address. For returns, contact info@skinexpert.boutique first so that we can provide the appropriate return instructions and designated return address.