We aim to process and dispatch all orders as quickly as possible.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment confirmation.

Orders are not normally processed or dispatched on weekends or national/public holidays. Orders placed during these periods will be processed on the next available business day.

During periods of high order volume, processing may occasionally take longer.

Where We Ship From

Our products are fulfilled from warehouses located in:

• South Korea
• Europe

The fulfilment location depends on product availability and the destination of your order.

Products from the same order may occasionally be shipped separately if they are fulfilled from different locations.

Shipping Carriers

We use trusted international carriers, including FedEx and GLS, depending on the destination and fulfilment location.

Where tracking is available, tracking information will be provided after your order has been dispatched.

United Kingdom Delivery

Orders to the United Kingdom typically arrive in approximately 4 days after dispatch.

Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, weekends, public holidays or other circumstances outside our reasonable control.

United States Delivery

Orders to the United States typically arrive within approximately 3–14 days after dispatch, depending on the fulfilment location, destination and shipping service used.

European Delivery

Orders within Europe may be fulfilled from our European warehouse or other available fulfilment locations.

Delivery times vary depending on the destination, product availability and carrier used.

International Shipping

We ship internationally to destinations available at checkout.

Delivery times may vary depending on:

• destination country;
• fulfilment warehouse;
• shipping carrier;
• customs processing;
• weekends and public holidays;
• local delivery services.

Applicable shipping costs are displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information where available.

Please allow some time after dispatch for the carrier's tracking system to update.

If you need assistance tracking your order, please contact info@skinexpert.boutique and include your order number.

Customs, Duties and Taxes

International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country.

Where applicable charges are not collected at checkout, they may be payable by the recipient in accordance with local regulations.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at:

info@skinexpert.boutique

Please include your order number so that we can identify your order and investigate the shipment.

Delivery times stated above are estimates and are not guaranteed unless expressly stated otherwise. Your statutory consumer rights regarding delayed or undelivered goods are not affected.

Contact Us

For shipping and delivery enquiries, please contact:

Skin Expert Boutique
Operated by START TO CART LTD

Email: info@skinexpert.boutique

Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Number: 17481826