Shipping Policy
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SHIPPING POLICY
Last updated: September 27, 2026
This Shipping Policy applies to orders placed through Skin Expert Boutique.
Skin Expert Boutique is operated by:
START TO CART LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Number: 17481826 Start to Cart Ltd
Email: info@skinexpert.boutique
1. Shipping Destinations
Skin Expert Boutique offers shipping to destinations made available during checkout.
Available shipping destinations, methods and rates may vary depending on the product, delivery address and fulfilment location.
If we are unable to ship an order to your destination, we will contact you and provide an appropriate refund where payment has already been collected.
2. Order Processing
Orders are processed after successful payment authorization.
Processing times may vary depending on product availability, order volume, weekends, public holidays and the location from which the product is fulfilled.
Once an order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
3. Delivery Times
Estimated delivery times may be displayed at checkout, on the product page or in your order confirmation.
Delivery times are estimates unless expressly stated otherwise and may vary depending on destination, carrier, customs processing and other circumstances.
We will fulfil orders within the time required by applicable consumer law.
If we become aware of a significant delay affecting your order, we may contact you with updated information and any options available to you under applicable law.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may depend on factors including:
- destination;
- selected shipping method;
- order value;
- product type;
- package size or weight; and
- fulfilment location.
Any available free-shipping promotions or thresholds will be displayed on the website or during checkout.
5. International Shipping
Skin Expert Boutique serves customers internationally.
Orders may be fulfilled from different warehouses, suppliers or fulfilment locations depending on product availability and the customer's destination.
As a result, products within the same order may occasionally be shipped separately and may arrive at different times.
Where an order is divided into multiple shipments, available tracking information may be provided separately for each shipment.
6. Customs, Duties and Taxes
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where duties, taxes or other charges are collected by us at checkout, this will be indicated during the purchasing process.
Where such charges are not included or collected at checkout, the recipient may be responsible for amounts imposed by the relevant customs or tax authorities, subject to applicable law and the information provided during checkout.
We do not control charges independently imposed by customs authorities.
7. Tracking
Where tracking is available, tracking details will normally be provided after the order has been dispatched.
Please allow time for the carrier's tracking system to update after shipment.
For questions concerning your shipment, contact:
Please include your order number.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at info@skinexpert.boutique.
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.
If a package is returned because of an incorrect or incomplete address, please contact us so that we can determine the available options.
Nothing in this section limits rights that cannot lawfully be excluded.
9. Failed Delivery and Unclaimed Packages
If a carrier is unable to deliver an order, the carrier may attempt redelivery, redirect the package to a collection point or return it to the sender.
Customers should follow carrier notifications and collect packages within any applicable collection period.
If a shipment is returned to us as undeliverable or unclaimed, please contact info@skinexpert.boutique.
Any reshipment charges or refund deductions will only be applied where permitted by applicable law.
10. Lost or Damaged Shipments
If your order arrives damaged, or you believe that a shipment has been lost in transit, please contact us at:
Please provide your order number and relevant information about the problem. For damaged deliveries, photographs of the package and product may help us investigate the issue.
We will investigate the matter with the relevant carrier or fulfilment provider and provide the remedy required under applicable law.
11. Risk During Delivery
For consumer orders, responsibility for goods during delivery will pass in accordance with applicable consumer law.
Nothing in this Shipping Policy transfers shipping risk to a consumer where applicable law places that risk on the seller until the goods are delivered to the consumer or an authorized recipient.
12. Delivery Delays
Delivery may occasionally be affected by circumstances outside our reasonable control, including customs processing, severe weather, transportation disruption, carrier delays or other external events.
Where applicable consumer law gives you rights because of a delayed delivery, those rights are not affected by this Policy.
If your order is substantially delayed, please contact us at info@skinexpert.boutique.
13. Returns
Shipping a product back to us is governed by our Return & Refund Policy.
Do not send returns to our London registered office.
Before returning any product, contact info@skinexpert.boutique to receive the appropriate return instructions and designated return address for your order.
14. Contact Us
For questions about shipping, delivery or tracking, please contact:
Skin Expert Boutique
Operated by START TO CART LTD
Email: info@skinexpert.boutique
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Number: 17481826
Please note: the registered office is not a returns address. Please contact us before sending any product back.