RETURN & REFUND POLICY

Last updated: September 27, 2026

This Return & Refund Policy applies to purchases made through Skin Expert Boutique.

Skin Expert Boutique is operated by:

START TO CART LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Number: 17481826 Start to Cart Ltd

Email: info@skinexpert.boutique

Nothing in this Policy limits or excludes any mandatory consumer rights available under applicable law.

1. Returns

If you wish to return an item, please contact us first at info@skinexpert.boutique and include your order number.

Eligible products must be returned in their original condition.

Where a product is supplied sealed for health protection or hygiene reasons, it must remain sealed and unopened to qualify for a change-of-mind return.

Products that have been opened, unsealed, used, tested, contaminated or otherwise made unsuitable for resale for health or hygiene reasons cannot be returned for a change-of-mind refund where applicable law permits this restriction.

This restriction does not affect your legal rights in relation to products that are faulty, damaged, incorrectly supplied, not as described or otherwise non-conforming.

2. UK and EU Right of Withdrawal

If you are a consumer in the United Kingdom or European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.

You must notify us of your decision to withdraw within this period by contacting info@skinexpert.boutique.

After notifying us, you must return the goods without undue delay and, where applicable, within 14 days of notifying us of your withdrawal.

Certain statutory exceptions apply. In particular, the right of withdrawal may cease to apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. Законодательство Великобритании

3. Cosmetics, Skincare and Hygiene-Sensitive Products

For health, hygiene and product-safety reasons, certain cosmetics, skincare products and other sealed personal-care products cannot be returned for a change-of-mind refund after their protective seal has been removed, where permitted by applicable law.

Please inspect the product before opening or removing any protective seal.

If the product is faulty, damaged, incorrect or not as described, please contact us even if it has been opened. Your statutory rights concerning defective or non-conforming goods are not affected by this section.

4. Return Instructions and Return Address

Please do not send returns to our registered office in London.

The registered office of START TO CART LTD at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ is not our general returns address.

To initiate a return, please contact:

info@skinexpert.boutique

We will provide you with the appropriate return instructions and the designated return address for your order.

Because products may be fulfilled from different locations, the applicable return address may vary.

Do not send a product to our registered office or any other address without first obtaining the applicable return instructions.

5. Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for the direct cost of returning the goods, unless we agree otherwise or applicable law requires us to bear that cost.

We recommend using a trackable shipping method and retaining proof of shipment.

If the product is faulty, damaged, incorrect or otherwise non-conforming, return costs will be handled in accordance with applicable consumer law.

For EU consumers, informing the customer in advance that they bear the direct cost of a change-of-mind return is important; otherwise the seller may have to bear it. European Union

6. Refunds

Once an eligible return has been received, we will inspect the returned product and process the refund in accordance with applicable law.

Where applicable law requires reimbursement before physical receipt of the returned goods, we may process the refund after you provide satisfactory evidence that the goods have been sent back.

Approved refunds will be made to the original payment method, unless otherwise expressly agreed or required by law.

For UK and EU statutory withdrawals, refunds will be made within the applicable statutory period.

Where required by law, we will also refund the cost of the least expensive standard delivery option offered for the original order. Any additional amount paid for express, premium or other more expensive delivery is not refundable unless required by applicable law.

We may make a deduction for any loss in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, where permitted by law. Законодательство Великобритании

Please note that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

7. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, incorrect, not as described or otherwise non-conforming, please contact us at info@skinexpert.boutique as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs or other information showing the issue.

We will assess the matter and provide the appropriate remedy in accordance with applicable consumer law.

Nothing in this Policy limits your statutory rights concerning faulty or non-conforming goods. In the UK, for example, a seller cannot use its return policy to remove statutory rights relating to faulty or misdescribed goods. GOV.UK

8. United States Customers

For customers in the United States, eligible change-of-mind returns are governed by this Policy, subject to any additional rights provided by applicable federal or state law.

Products eligible for a change-of-mind return must comply with the conditions stated in this Policy.

Opened, used or unsealed cosmetics, skincare or hygiene-sensitive products may be excluded from change-of-mind returns, subject to applicable law.

Nothing in this Policy excludes or restricts any consumer right or remedy that cannot lawfully be excluded.

The FTC advises online shoppers to check the seller's published return terms, including the return period and who bears return-shipping costs, so stating these conditions clearly on the store is important. Consumer Advice

9. Non-Returnable Items

Subject to mandatory consumer rights, we do not accept change-of-mind returns for:

• sealed cosmetics, skincare or hygiene-sensitive products that have been unsealed where the applicable health or hygiene exception applies;
• products that have been used, tested or contaminated;
• products damaged by the customer after delivery;
• personalized or custom-made products;
• products that are otherwise exempt from cancellation or return rights under applicable law.

These exclusions do not apply where mandatory law gives you a remedy because the product is faulty, damaged, incorrect, not as described or otherwise non-conforming.

10. Exchanges

We do not guarantee direct product exchanges.

If you would like a different product, please contact us regarding the return of the original item. You may then place a new order for the replacement product.

11. Contact Us

For questions about returns, refunds, damaged products or an existing order, please contact:

Skin Expert Boutique
Operated by START TO CART LTD

Email: info@skinexpert.boutique

Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

The registered office is not a returns address. Please contact us before returning any product. We will provide the designated return address and return instructions for your order.